[DE]CoreyOnline

Thank you for the report, Tenno! We are aware of the UI and aspect ratios affecting some iPads with unique resolutions, and will work to clean this up!

Hi Tenno, we are not currently aware of any issues impacting the ability to set up Cross Platform Save. 

Please head to this web page to get started! It is recommended to do this on web (laptop or PC) as opposed to mobile. https://www.warframe.com/news/cross-platform-save 

If you still cannot manage to set up Cross Platform Save, please write a support ticket to our Customer Service team at support.warframe.com ! 

Thank you for this report, Tenno. We are aware of a number of quest moments that are currently blocked by a missing prompt for touch controls. We will fix these as soon as we are able! Same with the Heavy Melee Attack button. In the meantime, if you have a gamepad/ controller to connect via bluetooth, you can pass these blockers as the issue is touch only. 

Thank you for the report, Tenno. We have this issue on our Known Issues List and will fix as soon as we are able to!

Thank you for all of the feedback, Tenno! We're investigating iPad performance and UI issues, which you've pointed to here. As for point 6, "after Zariman mission on auto resolution scale it stretches on 16x9" -- could you tell us which mission you saw this Zariman bug? All Zariman missions for you?

3 hours ago, Sagioio said:

Roger that, I saw there were some touch control-specific bugs in the known issue list but did not see this one.  Do we need to point out all the places touch controls aren't working?

That's not necessary Tenno! The Known Issues list is not exhaustive and doesn't include everything we're aware of (primarily the ones that we've seen reported multiple times). Having said that I'll update the wording on the Known Issues list. Thanks! 

Hi Tenno, this is a known issue which we will address in an upcoming patch! Apologies -- the issue is Touch Control only, so if you happen to own a controller / gamepad such as a PlayStation or Xbox Controller, you can use this control scheme. If not, please wait for a hotfix!

Hi Tenno, could you tell us more information, such as what quests you can't unlock? Any of them? Are you using Cross Platform Save or starting from scratch?

Do you have any screenshots you could pass along?

In order to better understand what's going on, it would greatly benefit us to see your Game Logs. You can get logs by going into Options > Account > Send Error Logs. Once you've download logs to your device by selecting “Save to Files”, it’s time to send them along!

Sending Digital Extremes Your Logs

• Visit Warframe Support support.warframe.com
• Log in using your Primary Warframe Account
• Select “Submit a request” in the top right of the web page
• Select “Logs and Metadata”
• Use the Subject & Description to explain your issue with as much detail as possible Under “Category” select Files/Logs requested in Forums
• Drag your Logs onto the ‘Attachments’ fiel...

Hi Tenno, thank you for the feedback on the warning system. 

10 hours ago, IFIFTHI said:

when I enter directly to Plains of Eidolon, and in that instance I can dismiss the warning and keep playing, but in this case, it is not a "warning" because I can't dismiss it, it automatically kicks me out to the main screen and then the message appears.

Thanks for sharing this -- I'll relay the differences and the confusion to the team involved with how that in-game warning works. To clarify, when going to Duviri, do you mean you get the warning before entering AND after getting kicked? or ONLY after getting kicked?

10 hours ago, IFIFTHI said:

if I can access other landscapes, I don't see why it only forces me out on Duviri.

As for why you are being pulled out of one Landscape and not the other, eac...

Hi Tenno, in this instance, "device memory" does not refer to how much storage space is left for Apps & Files but your random-access memory (RAM). This means storage for information that needs to be used quickly, like information for loading a large landscape. The iPad Mini 10.2 9th Gen has 3GB SDRAM for Memory, which is relatively low on the grand scheme of iPhone and iPad devices. 

Last week we added the warning you mentioned before players enter landscapes such as Duviri, Cambion Drift, and Orb Vallis. If you dismiss the warning, you can still enter the area, but it is possible that performance will suffer and crashes are possible (which you reported). 

On 2024-02-28 at 2:52 PM, [DE]CoreyOnline said:

Whispers in the Walls: Update 35.1: Hotfix #6

iOS Specific Notes:

• Added a memory warning popup when players on lower s...

7 hours ago, iThinkAboutHerEverydayy said:

 

We still can’t complete The Sacrifice due to a bug where you cannot place the stones in that minigame like the game asks you to, also you should add an option where you can toggle the logs, people that plays with 4 fingers like me struggles with it since it pops up in the screen all the time.

Theres also a bug with the movement buttons where if you press slide and quickly press jump the camera does a big turn upwards or downwards, making it impossible to play with 4 fingers, i also think the game is not supported to play like that though.

And finally mobile players cannot use the chat properly (we cant open links, we cant even write in the chat search bar and also we cannot press on players names, instead it takes it like if we pressed 5 names above the name we wanted to press.)

id...

Thanks for the report, Tenno! Looking into this now! 

Hi Tenno, 

On Friday, one day before your post, we released Hotfix 7 which contained an issue with missing audio. Can you confirm this audio bug still happens after Hotfix 7? Thanks for the info about a wired connection to a DualSense controller -- that'll be helpful for testing / verifying! 
 

Thanks for the feedback, Tenno! I'll let the team know this is happening to you! 

Hi Tenno, this known issue with The Sacrifice & Touch Controls is something we will patch as soon as possible. Please check out our Known Issues list to see if we've acknowledged the issues you might encounter! 

Thank you for the extensive report, BlackLion! We are looking into all of these. (Just didn't want to leave you hanging here)

MOB Whispers in the Walls: Update 35.1: Hotfix #7

While we are calling this a hotfix, it is actually a small CERT* update. Depending on your Automatic App Update preferences, you may need to manually update the app.

Launcher Change: We have added a popup on the launcher page that redirects players to the App Store when a new version of Warframe is available. Following this update, you will see this message when an Update or Hotfix: “New Version: A new version is available, please visit the App Store to update.”

*Learn more about what this means in our ...

Hey there FB-22, this is quite the strange report! I cannot say we have heard about Warframe on iOS causing a phone to become totally unresponsive and require a factory reset. Could you let me know a bit more information about the device and OS?
* what IPhone model are you using?
* when was the last time you updated your iOS? Do you know if you have automatic updates on or if you manually update your iOS? In the event that you know exactly what iOS you were running at the time of the incident, let me know! (completely understandable if you can't recall your latest iOS)

Thank you Tenno, 

Hello again! We are aware of some Railjack UI bugs, but Raijlack should be functional on iOS. Could you let me know what device you are playing on? 

It could also be of great help to us if you could send error logs along to help us learn more about you not being able to interact with elements of the mission, as well as the unprompted slide. 

Retrieving logs on iOS

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “Account” Page
• Select “Send Error Logs”
• Download to your device by selecting “Save to Files”

Once you have them, you could send a ticket so support.warframe.com and attach the logs! Mention the Forums or my name in the ticket, and I'll be able to find the logs! You could also DM me on the Forums with a link to your logs -- whatever you find easier!
 ...

Hey there, thank you for this report! We are looking into the intense camera shifting that you are referencing! You'll notice missing the touch control UI for parkour or bullet jumping can cause the camera to launch off in another direction. We've got this on our list of issues to address in an upcoming hotfix!